When it comes to holistic and preventative health, at Anchor we treat the physical body and also address emotional, social, spiritual and intellectual health. Our team consist of a registered Psychotherapist (RSW), registered Massage therapists (RMTs) and a licensed Chiropractic doctor working together, making the mind body connections. A circle of care to improve your well-being.

• Patients are expected to cancel appointments and stay home if experiencing any of the following symptoms.
• Please come to your appt. alone, wearing a mask and on time. (waiting area is closed).
• We are limiting unnecessary contact pre/post treatment by offering online intake forms through our Appt. Booking Confirmation email. Please complete prior to appt.
• If using our direct billing services, please call your extended health provider to confirm therapy coverage and requirements, confirming that your plan allows direct billing prior to completing our direct billing authorization form also included in the Appt. Booking Confirmation email.
• Billing information can be safely added to your account (using your browser not the App.) for convenient and contactless treatment payment options.

Understanding Scope Of Practice

• In an effort to be and to remain as transparent as possible about what you may expect in receiving treatment from Anchor Massage & Therapy, we included herein our Scope of Practice details:

Massage Therapy:

• Assess patients' soft tissue condition, joint quality and function, muscle strength, and range of motion.
• Confer with patients about their medical histories and any problems with stress and/or pain, in order to determine whether massage would be helpful.
• Develop and propose patient treatment plans.
• Massage and knead the muscles and soft tissues of the human body, in order to provide courses of treatment for medical conditions and injuries, or for wellness maintenance.
• Prepare and blend oils, and apply the blends to the patients' skin.
• Consult with other healthcare professionals, to develop treatment plans for patients.
• Maintain treatment records.
• Provide patients with guidance and information about techniques for postural improvement, and exercises for stretching, strengthening, relaxation, or rehabilitation.

Psychotherapy:

• Is attentive to and responds to diversity and inclusiveness;
• Works in the best interest of individuals, couples, families, groups, organizations,
• Works in the domains of cognition, emotion, expression, somatics, human development, behaviour, learning, and interactive systems;
• Promotes mental health by developing and enhancing:
  • personal, relational, sexual, career, and spiritual growth and well-being,
  • personal awareness and resources,
  • decision-making and problem-solving;
• Remediates or provides treatment for disorders in cognitive, behavioural, interpersonal, and emotional functioning;
• Applies specific and recognized evaluation and assessment methods;
• May also include supervision, education, training, consultation, research, diagnosis, and referral.

Chiropractic:

• An initial consultation to review your complaint, case history, ask questions and review relevant paperwork and available reports;
• An explanation of the fee structure and business practices of the chiropractor;
• An explanation and consent to a physical examination and appropriate diagnostic tests;
• A chiropractic examination, which may include orthopedic, neurological, muscle function, joint function and radiographic testing;
• A report of findings, which will include a diagnosis or clinical impression with a complete explanation by the chiropractor of what has been found;
• A referral to another regulated health professional, if the chiropractor feels a health condition of the patient is outside the chiropractic scope of practice;
• Recommendations for care, which may include a course of chiropractic adjustment or manipulation and/or adjunctive therapies, such as muscle therapy, electrotherapy, lifestyle advice and recommendation of assistive devices;
• Informed consent to care;
• A course of care with appropriate re-examinations; and
• Adherence to MCA regulations, standards of practice, policies and guidelines and maintenance of appropriate privacy and confidentiality throughout the doctor/patient relationship.

Booking / Cancelling / Rescheduling Appointments

• Therapy appointments may be booked, cancelled or rescheduled independently online through your account, by email: Info@wpganchor.ca or by calling 204-415-3202.

Late Cancellation Fee

• Please cancel your appt. online, by phone or email, 24hrs prior to appt. start time or a Late Cancellation fee of $35.00 will apply.

Arriving Late To Appointments

• Due to the COVID-19 pandemic our waiting area is closed. Please be on time. Please call us if arriving late.
• Patients arriving late can be charged for the original reserved time of service or the appointment can be modified to a shorter service time and is at the discretion of the practitioner on how to proceed.

Payment Methods

• Accepting credit, debit-credit, cash or e-transfer payment methods (no interac) .
• Prepaid treatments or Gift Cards can be purchased through our online store.

Insurance & Direct Billing

• When signing our Insurance Plan Authorization Form (Benefit Assignment Form) you agree that in the event that your claim(s) are declined by the insurers/plan administrator, that you are responsible for payment to the healthcare provider for any services provided .
• Please call your extended health provider to confirm therapy coverage and requirements, confirming that your plan allows direct billing.
• We currently do not direct bill for counselling services.

Patient Confidentiality

• RMTs, Registered Social Workers and Chiropractors practice in compliance with the Personal Health Information Act (PHIA) in Canada, and are trustees of your healthcare details. As such, all personal information and conversations in treatment are held in the strictest of confidence.

Clinic Sanitation

• Anchor Massage & Therapy is a medical treatment facility; therefore, all treatment room surfaces and contact surfaces in the clinic like door handles or light switches (entrance/treatment room/bathroom) are sanitized after each patient. Decor is simplified for sanitation purposes. Waiting area is closed. Linens are freshly laundered, and are changed between every patient. Practitioners wash their hands before as well as after every treatment, after touching spoiled linens or any contact surfaces and are wearing a mask.

Professional & Patient Boundaries

• Anchor Massage & Therapy staff understand, respect, and adhere to all personal and professional boundary limits and ethics.

Patient Concerns/Complaints

• Anchor Massage & Therapy maintains a comprehensive policy in regard to patient complaints, concerns, or discontent. This policy is to ensure our patients feel safe, secure, well looked after, and always leave our care happy. The practitioner will inform Management. I encourage the patient to reach out to Management or Management will reach out to them following up with a telephone call or email. The goal is to arrive to a solution to the problem together.

Privacy Policy

• Your privacy is important to us. It is Anchor Massage & Therapy policy to respect your privacy regarding any information we may collect from you across our website, https://wpganchor.ca, and other sites we own and operate.
• We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
• We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
• We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
• Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
• You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
• Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
• This policy is effective as of May 7, 2020

We can provide direct billing services to these insurance companies:

Blue Cross, Chambers of Commerce, CINUP, Canada Life (formally Great-West Life), ClaimSecure, Coughlin, Desjardins, Empire Life, FirstCanadian, GreenShield Canada (GSC), GroupHealth, GroupSource, JohnstonGroup, Manion, MPI, MaximumBenefits, Medavie, PeopleCorporation, SunLife, RWAM & UnionBenefit.

We currently do not provide direct billing for Psychotherapy services.

Our team of vaccinated professionals offers a variety of treatments and therapies to custom fit your needs, here to help you feel better!

For general inquiries please contact info@wpganchor.ca.