When it comes to holistic and preventative health, at Anchor we treat the physical body and also address emotional, social, spiritual and intellectual health. Our team consist of a registered Psychotherapist (RSW), registered Massage therapists (RMTs) and a licensed Chiropractic doctor working together, making the mind body connections. A circle of care to improve your well-being.

Appointment Reservations:

We strongly encourage you to utilize our secure Patient Portal for booking or managing your appointments, view invoices, accessing or uploading documents, and completing your therapy intake forms. Designed to streamline your experience, it insures efficiency. Following your booking, you will reveive an email confirmation.

For cancellations or rescheduling you can use your Patient Portal up to 24 hours before the reservation time. Beyond that window, kindly contact the clinic via email or text.

Appointments not canceled within 24 hours are subject to a Late Cancellation Fee of $40. To help minimize the risk of late cancellations, we'll send you a text reminder 2 days prior. Simply respond to confirm or let us know if you wish to cancel.

Arrival:

As we don't have reception services, please arrive no earlier than 10 minutes prior to your appointment. For security reasons, our entrance door is always locked. Just knock, and your practitioner will promptly welcome you.

Arriving Late:

If you anticipate arriving late, please text/call us. Patients arriving late may be charged for the original reserved service time, or the appointment may be adjusted to a shorter duration, at the practitioner's discretion.

Direct Billing For Massage Therapy:

We offer direct billing to most insurance companies. Find the "Health Insurance" section of your Patient Portal. We highly recommend that you call your extended health provider to confirm your therapy coverage and requirements like Dr. notes before your appointment. Prescriptions may be uploaded through your Patient Portal.

Counselling Sessions:

If you're interested in our counselling services, we invite you to reach out to our therapist via email to arrange a complimentary 15-minute consultation. This consultation offers you the chance to assess compatibility with our therapist. Alternatively, if you're prepared to schedule your 60-minute virtual session, you can easily do so through our Patient Portal.

Upon booking your session, expect to receive a prompt confirmation email. Additionally, on the day of your appointment, you will receive another email containing the session link. For any inquiries, kindly direct them to the therapist directly at rebecca@wpganchor.ca.

Parking:

Plenty of street parking is available within a short walking distance. On weekdays, parking costs $1.75 per hour, and after 5:30 pm, it's free. Enjoy 2 hours of complimentary parking on weekends. Don't forget to download the pay by phone app for added convenience.

Payment Methods:

We acepts debit, credit or cash.

Patient Confidentiality:

All practitioners adhere to the Personal Health Information Act (PHIA) in Canada, safeguarding your healthcare information with the utmost confidentiality.

Patient Concerns/Complaints:

We have a comprehensive policy for handling patient complaints and concerns. Our goal is to ensure your safety, satisfaction, and well-being. The practitioner will inform Management, and Management will reach out to the patient via email or phone. We encourage patients to reach out to Management as well to collectively resolve any issues.

Clinic Sanitation:

At Anchor Massage & Therapy, we prioritize sanitation. All treatment rooms and contact surfaces are sanitized after each patient. Decor is designed for easy cleaning. Linens are freshly laundered and changed for each patient.

Understanding the Scope of Practice:

In our continuous effort to maintain transparency regarding the treatments provided at Anchor Massage & Therapy, we have included details of our Scope of Practice:

Massage Therapy:

• Evaluate patients' soft tissue condition, joint quality, muscle strength, and range of motion.
• Discuss patients' medical histories and stress or pain issues to determine the suitability of massage therapy.
• Develop and propose patient treatment plans.
• Administer massages to address medical conditions, injuries, or wellness maintenance.
• Prepare and apply customized oil blends to patients' skin.
• Collaborate with other healthcare professionals to create comprehensive treatment plans.
• Maintain accurate treatment records.
• Offer guidance on postural improvement techniques and provide exercises for stretching, strengthening, relaxation, or rehabilitation.

Psychotherapy:

• Embrace diversity and inclusivity.
• Serve the best interests of individuals, couples, families, groups, and organizations.
• Work within the realms of cognition, emotion, expression, somatics, human development, behavior, learning, and interactive systems.
• Promote mental health and personal growth in various areas, including relationships, sexuality, careers, and spirituality.
• Remediate or treat disorders in cognitive, behavioral, interpersonal, and emotional functioning.
• Utilize recognized evaluation and assessment methods.
• May encompass supervision, education, training, consultation, research, diagnosis, and referral.

Professional & Patient Boundaries:

Our staff at Anchor Massage & Therapy respect and adhere to personal and professional boundaries and ethics.

Privacy Policy:

We value your privacy. Our privacy policy outlines how we handle your information across our website, https://wpganchor.ca, and other sites we operate:

• We collect personal information only when necessary for providing services.
• Information is retained for the minimum duration required for service provision, with robust safeguards.
• We do not share personally identifying information publicly or with third parties, except when legally required.
• Our website may link to external sites; please be aware that we are not responsible for their privacy policies.
• Your continued use of our website signifies acceptance of our privacy practices. If you have questions about how we handle user data and personal information, please feel free to contact us.
• This policy has been in effect since May 7, 2020.

Mind and body connections lie at the heart of our approach to holistic health. We believe that your mental and emotional well-being are intimately intertwined with your physical health. Our therapies are designed to harmonize these aspects helping to foster a sense of balance and wholeness.

We provide a diverse array of massage techniques to alleviate tension, promote healing, and enhance your overall sense of vitality. Our counsellors offer a safe and supportive environment for addressing emotional and mental well-being, ensuring you're on the path to self-discovery.

Additionally, we understand that navigating insurance can be a concern, we offer direct billing services for massage therapy, providing you with peace of mind in managing your wellness. 

We embrace neurodiversity, and advocate for body positivity. Our paramount goal is to create a safe, non-judgmental space where all individuals feel both comfortable and valued as they progress through their wellness journey.